So remember my annoyance with Creese Cafe? They changed the coffee from Green Mountain to Seattle's Best. And they took away all the daily specials - especially Two Stamp Tuesday.
Well anyway, I'm not the only person with a problem with Creese. My friend AS has always been given trouble when trying to get a refill in her own personal mug, which she did not purchase from Creese. Personally, I've never had an issue because I usually get in early enough to avoid the one and only cashier who gives anybody trouble. He doesn't have a name, well he doesn't wear a name tag. So we'll call him Cashier Boy (CB).
CB NEVER lets AS get a $0.99 refill. He always makes her pay the $1.35 or whatever a full price small coffee is. His rationale - "You must buy Creese mug."
My answer to AS's complaints was that is ridiculous. I told her to come and find me next time and I'd fix it for her. We had not been given that opportunity until today. And boy am I glad we did.
Here's how the event unfolded:
Outside Creese
Me: I'm going to get a sandwich at Creese.
AS: CB is at the register and he won't give me a refill.
Me: I'll go get it for you. I'm in a foul mood and ready for a fight anyway.
AS: Oh good!
In Creese
Me: Hi, I'd like a turkey sandwich and a refill please.
CB: You can't get a refill unless you get a mug (pointing to green Creese coffee mugs).
Me: There's no policy requiring me to have a green mug as opposed to my own personal mug that I already have.
CB: (Snooty voice) There's no policy saying we have to give you a refill.
Me: (Thinking - why do you have a button on your cash register that is for refill then?) Can I speak to your manager please?
CB: Here is his number (writing it on back of card - two stamp Tuesday card!! They brought them back!)
On telephone
Me: (Stifling my excitement with the return of stamp cards) I'm going to call him right now (dialing manager)
Manager: Hello?
Me: Hi, my name is Kim, I'm here at Creese Cafe and I've been told by your employee that I can't get a refill unless my mug is green colored.
Manager: No that's not true.
Me: Well, would you like to speak to your employee to let him know?
Manager: Yes, please.
CB and Manager
CB: I was told no refills. (Pause) Vic told me that. I don't give refills. (Long pause) Okay. So they are allowed. Okay. Yes. Okay.
CB hangs up and rings me up for a $0.99 refill, with tax coming to $1.06.
I win.
Friday, December 19, 2008
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1 comment:
This is AWESOME! You are my hero :)
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